So I was thinking about a previous post.

I really believe that you, our customers, I mean, you did come to this site or our lot to look at a car to buy, are the greatest un-tapped knowledge base in the world. Your looking to buy a car, were in the business of solving that need. Who better to tell us what we are doing right, and what we may be doing wrong.

You folks have believed in us, trusted us, with not only your car purchases since 1969, but we have the great fortune of helping your kids and grand kids! Hey, no kidding, when you bring you 16 year old in to see us, we are walking on air! What a huge compliment and we can’t thank you enough! Talk about positive reinforcement. Our appreciation knows no bounds for you. We really are at a loss at how to say thank you for enabling us to continue to thrive and grow!

But we do have a sincere desire to express that gratitude, and a gas card just seems so impersonal. Our customers are like family. We remember each and every story and family. We rejoice in the folks that walk in our front door. I love it when I can ask about your kids who are grown now and on their own. I remember when you came in and they were toddlers tearing up the place! My own kids gave me a video game machine to put in the office for your kids to play with!

So once again I am offering this as an open forum. If you were the boss here at Village, what policy do you think you would implement to make the experience even better? I’m open to anything, bigger office, smaller office, more privacy, less privacy, you name it and we will seriously consider doing it.

So, write to me, I’m begging you to write to me. We want to be the very best, provide the very best, over the top experience for you. So, let’s hear it. Write it on this blog, call me or Eddie, come by to visit (we still have the best free coffee), or email us. We can’t wait to here from you and I will personally respond to each and every one of you! Thank you, Thank you, Thank you!!!